01
Your goal
What is your most important goal for the hotel over the next few months?
02
Your team's time
Which routine tasks take your managers away from the guests most often?
03
Guest requests
What happens to a booking or event request that comes in at night or on a busy evening?
04
Reviews
Who replies to your reviews today, and how quickly?
05
One task
If you could hand over one task tomorrow, which one would it be?
06
Success
What would a short test need to show for this to be worth it for you?